Hiring guides for home service contractors
Plain, specific guides to hiring technicians, CSRs, dispatchers, comfort advisors and managers in HVAC, plumbing, electrical and the other trades.
Are Pre-Employment Assessments Legal? What Contractors Need to Know
Pre-employment assessments are legal when used consistently. What contractors should know about EEOC rules, the four-fifths rule and AI hiring laws.
October 3, 2026 · 13 min readHiring toolsPersonality Tests, Skills Tests and Instinct Assessments: Which One Fits Trades Hiring?
DISC, skills tests, structured interviews and instinct assessments compared for HVAC, plumbing and electrical hiring, and what each one tells you.
October 2, 2026 · 10 min readInterviewingContractor Interview Questions: 15 Scenario Questions and What to Listen For
15 contractor interview questions for technicians, CSRs, dispatchers, comfort advisors and managers, with what a strong and a weak answer sound like.
October 1, 2026 · 10 min readHiring economicsThe Real Cost of a Bad Hire in a Home Service Company
Work out what a bad hire costs your HVAC, plumbing or electrical company, seat by seat: lost production, callbacks, lost bookings and the rehire.
September 30, 2026 · 9 min readLeadership seatsShould You Promote Your Best Technician to Service Manager?
Before you promote your best HVAC or plumbing tech to service manager, check the instincts the new seat needs. A practical guide for trades owners.
September 29, 2026 · 9 min readHiring by seatHow to Hire an HVAC Comfort Advisor: What to Screen For and What to Train
How to hire an HVAC comfort advisor: which instincts to screen for, which sales skills to train, and how to test both before you hand over leads.
September 28, 2026 · 11 min readHiring by seatHow to Hire a Dispatcher for an HVAC, Plumbing or Electrical Company
How to hire a service dispatcher: the instincts a dispatch board runs on, interview questions that expose them, and the conditions the seat needs to work.
September 27, 2026 · 9 min readHiring by seatHow to Hire a CSR for an HVAC, Plumbing or Electrical Company
How to hire a CSR who books calls: the instincts the seat needs, interview questions with listening cues, and a live call exercise for HVAC and plumbing shops.
September 26, 2026 · 10 min readHiring by seatHow to Hire an HVAC Service Technician Who Won't Run Up Your Callback Rate
How to hire an HVAC service technician: the two instincts the seat runs on, interview questions that expose them, and what to watch in the first 90 days.
September 25, 2026 · 9 min readHiring for the tradesWhat a Pre-Hire Assessment Should Tell a Home Service Contractor
What a pre-hire assessment should tell an HVAC, plumbing or electrical contractor before the offer: seat fit, margin of error, and what to ask next.
September 24, 2026 · 12 min read